OneDrive support

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Connect, reconnect, and troubleshoot OneDrive without sharing credentials or customer content through support channels.

1. Before you start

  • Choose exact drives rather than inferring scope from a domain, owner email, or current user.
  • On the Microsoft 365 connection, select directory.identity plus onedrive, and grant User.Read.All plus Files.Read.All as Microsoft Graph Application permissions with tenant admin consent.
  • Do not send OneDrive credentials, customer content, personal information, or private record data by email or through an ordinary support ticket.
Microsoft Graph permissionsMicrosoft's Graph permissions reference.

2. Connect OneDrive

  1. Start with the Microsoft 365 connection in the intended Seedling workspace. If it is unavailable, contact Seedling support before creating credentials.
  2. Verify the immutable Entra tenant ID and tenant admin consent for the exact application-role bundle.
  3. Record the immutable Entra tenant and app identity.
  4. In Microsoft Graph Explorer, run GET /v1.0/users/{owner-email}/drive?$select=id,name,webUrl and confirm that name and webUrl identify the approved OneDrive.
  5. Copy the response's drive id—not the owner email, user id, display name, or URL—and add it as a OneDrive source before synchronization.
  6. Add each OneDrive source separately and confirm Seedling accepts the exact Microsoft ID before synchronization.

3. Authorization and connection problems

Setup unavailable
Microsoft 365 or OneDrive is not available for this Seedling workspace. Contact Seedling support; delegated tokens are not a fallback.
Member cannot read a file
Seedling does not show the file until current Microsoft permission information confirms that the member can access it.

4. Missing or delayed data

  1. Verify the drive was explicitly selected and remains in the same tenant.
  2. Review app-role consent, licensing, deletion state, and provider retry warnings.
  3. Allow incremental synchronization and provider retry handling to complete. A temporary provider failure does not delete previously synchronized data.
  4. If the issue remains, contact support@tryseedling.ai with the Seedling workspace, safe timestamps, and non-sensitive provider record identifiers. Do not include credentials or record contents.

5. Rotate or replace access

Never use email or an ordinary support ticket to transfer the old or replacement credential.

  1. Rotate the exact Entra application credential without changing the immutable tenant or application identity.
  2. Retain only the approved OneDrive and directory application roles.
  3. Verify the replacement certificate and the same selected sources before retiring the previous credential.